Terms & Conditions

01About Our Services

Madhu Tourism Private Limited provides travel-related services, including tour packages, hotel reservations, transportation, sightseeing arrangements, pilgrimage tours and other travel services, subject to availability and confirmed booking details.

Services may be provided directly or arranged through independent hotels, transport operators, guides, activity providers and other third-party suppliers.

02Booking and Confirmation

• Bookings may be requested through our website, telephone, WhatsApp, email, office or authorised representatives.
• Every booking is subject to availability and confirmation by the company and relevant service providers.
• Customers must provide accurate passenger names, contact details, travel dates, room requirements and other requested information.
• The final written quotation and booking confirmation specify the services reserved.
• Please check the confirmation carefully and promptly report any discrepancies.

03Payments and Payment Deadlines

• Advance payments and payment milestones will be specified in the quotation or booking confirmation.
• Management may determine the advance amount according to the service, supplier conditions and time remaining before departure.
• The remaining balance must be paid by the agreed deadline and, unless otherwise confirmed in writing, before the booked services commence.
• Full advance payment may be required for special reservations, peak-season accommodation and services with advance-payment requirements.
• Customers should retain receipts and official payment confirmations for their records.
• Payments should be made only through the payment methods or accounts officially authorised by Madhu Tourism.

04Prices, Taxes and Inclusions

• The package price covers only the services expressly listed as included in the written quotation or booking confirmation.
• Applicable taxes and fees will be shown in the quotation or invoice where applicable.
• Entry tickets, personal purchases, tips, insurance, optional activities and additional meals are excluded unless expressly included.
• Before confirmation, prices may change due to availability, supplier revisions, taxes, fuel costs or other external factors.
• Any change to a confirmed booking will be handled according to the confirmed terms and applicable law.

05Itinerary and Travel Arrangements

• The itinerary is a planned schedule and may be affected by traffic, weather, road conditions, border formalities, local restrictions and safety requirements.
• Sightseeing order and departure times may be adjusted when reasonably necessary for safe and practical travel.
• Optional sightseeing, activities and excursions not listed as included are payable separately.
• Customers must follow reasonable safety instructions from the tour coordinator, driver, guide and local authorities.
• Material changes will be communicated as reasonably practicable.

06Changes to Bookings

• Changes to dates, passenger details, hotels, room categories, vehicles or itinerary items are subject to availability and supplier approval.
• Additional charges may apply for fare differences, hotel rate changes, transport costs and supplier amendment fees.
• Some reservations may have restrictions on changes, as specified by the relevant service provider.
• Approved changes should be confirmed in writing before revised arrangements are treated as final.

07Hotel Accommodation

• Hotel names, categories and room types are subject to availability and final booking confirmation.
• Check-in and check-out times are determined by each property.
• Early check-in, late check-out, extra beds, room upgrades and additional occupancy may incur charges.
• Room views, floor levels and adjoining rooms cannot be guaranteed unless expressly confirmed.
• Guests must comply with hotel identification, occupancy, security and conduct requirements.
• Any hotel-specific rules communicated at check-in must be followed by guests.

08Transportation and Vehicles

• The vehicle category and seating capacity will be specified in the booking confirmation, subject to availability and legal requirements.
• Air-conditioning performance, luggage capacity and access to certain locations may vary with vehicle type, terrain, weather and local restrictions.
• Extra kilometres, additional hours, parking, tolls, permits, driver allowances and other expenses are payable according to the confirmed inclusions.
• Customers must follow seat-belt requirements, passenger limits and safety instructions.
• Some mountain routes or restricted areas may require a locally authorised vehicle or transport operator.

09Nepal Travel and Border Formalities

• Customers travelling to Nepal must carry valid identification and other documents required by the relevant authorities.
• Entry requirements, vehicle permissions, permits, border procedures and local restrictions may change.
• Customers are responsible for ensuring that their travel documents are valid and suitable for the journey.
• Border delays, permit restrictions, road closures or government decisions may affect the itinerary.
• Additional costs arising from changes to official requirements will be communicated where reasonably practicable and handled under the confirmed terms and applicable law.

10Customer Responsibilities

• Provide accurate information and complete payments within the agreed timelines.
• Arrive at the designated pickup point at the confirmed time.
• Carry required identification, permits, medicines and personal essentials.
• Respect local laws, cultural practices, religious places, hotel rules and environmental guidelines.
• Take reasonable care of personal belongings and travel documents.
• Inform the company promptly of special requirements or circumstances that may affect the journey.
• Refrain from unlawful, abusive, dangerous or disruptive conduct during the tour.

11Health, Safety and Accessibility

• Customers should assess their fitness for the planned itinerary, including high-altitude travel, mountain roads, walking and outdoor activities.
• Customers should seek appropriate medical advice before travel where necessary.
• Any special mobility, dietary or accessibility requirements should be communicated before booking so that feasibility can be checked.
• Customers must follow instructions issued by guides, drivers, activity operators and local authorities for safety.
• Emergency assistance arrangements may depend on the location, weather, available facilities and local response services.

12Adventure Activities and Optional Experiences

• Adventure activities, cable cars, rafting, paragliding, safari and similar experiences may be operated by independent third-party providers.
• Participation may be subject to age, health, weight, equipment, weather and safety requirements imposed by the operator.
• Customers must follow the activity provider's instructions and disclose relevant information requested for safe participation.
• Activity availability and operating hours may change because of weather, safety assessments or local regulations.
• Additional activity charges apply unless the activity is expressly included in the confirmed package.

13Events Beyond Reasonable Control

Travel arrangements may be affected by circumstances beyond reasonable control, including severe weather, natural disasters, landslides, floods, road closures, strikes, civil disturbances, public-health emergencies, government restrictions or other unforeseen events.

• Where such events affect a journey, the company will make reasonable efforts to communicate relevant information and consider practical alternatives.
• Alternative arrangements depend on safety, availability, supplier terms and any additional costs involved.
• The rights and remedies of customers remain subject to applicable law and the confirmed booking terms.

14Responsibility and Liability

• Madhu Tourism will use reasonable care in arranging the services expressly confirmed in a booking.
• Some services are provided by independent hotels, airlines, transport operators, guides and activity providers, each of which may operate under its own terms and obligations.
• The company does not exclude or limit any responsibility that cannot lawfully be excluded or limited.
• Nothing in these terms removes rights available to customers under applicable consumer protection or other mandatory laws.
• Concerns relating to a particular service should be reported promptly so that they can be investigated where practicable.

15Personal Belongings and Valuables

• Customers should keep passports, identification, cash, electronic devices and other valuables secure throughout the journey.
• Belongings should be checked before leaving vehicles, hotels, restaurants and sightseeing locations.
• Lost property should be reported as soon as possible with a description of the item and the relevant location.
• Any responsibility for loss or damage will be assessed under applicable law and the circumstances of the incident.

16Complaints and Customer Support

• Customers should report service-related concerns promptly to the company or the relevant service provider, where possible while the service is being delivered.
• Provide the booking reference, travel date, service details and a clear description of the concern.
• The company will make reasonable efforts to review the complaint and communicate a response.
• Submitting a complaint does not remove any statutory rights or remedies available to a customer.

17Photography and Promotional Content

• Customers should respect privacy, local customs and photography restrictions at religious, cultural and other sensitive locations.
• Permission should be obtained before photographing identifiable individuals where appropriate.
• Customer photographs, testimonials or identifiable personal content will not be used for promotional purposes without an appropriate lawful basis or consent where required.

18Website Use and Information Accuracy

• Website information is provided for general guidance and may be updated as services, availability and travel requirements change.
• Images, sample itineraries and descriptions are illustrative unless expressly included as confirmed services.
• Customers should rely on the latest written quotation and booking confirmation for the specific services purchased.
• Users must not misuse the website, attempt unauthorised access or submit unlawful, fraudulent or harmful content.
• Website content may not be copied or commercially reused without permission, except where permitted by law.

19Privacy and Personal Information

• Personal information may be used to process bookings, coordinate travel services, communicate with customers, meet legal obligations and provide customer support.
• Relevant information may be shared with hotels, transport operators, guides, payment providers or other service partners where necessary to arrange the requested services or where otherwise legally permitted.
• The company will handle personal information in accordance with applicable privacy and data protection requirements.
• Customers should avoid sending sensitive identification or payment information through insecure or unauthorised channels.

For privacy-related enquiries, please contact Madhu Tourism through the official contact details listed below.

20Applicable Law and Disputes

• These terms are subject to applicable laws and regulations.
• Customers are encouraged to contact the company first to seek an amicable resolution of any service-related concern.
• Any dispute that cannot be resolved informally will be addressed by the appropriate forum or court having jurisdiction under applicable law.
• Nothing in this section restricts any mandatory consumer rights or legal remedies available to customers.

21Updates to These Terms

Madhu Tourism may revise these Terms & Conditions when business practices, service arrangements or applicable requirements change. The latest version will be published on this page with an updated revision date.

For an existing booking, the applicable terms will be determined in accordance with the booking confirmation, any agreed written changes and applicable law.

22Acceptance of Terms

By requesting or confirming a booking with Madhu Tourism, customers acknowledge that they have had an opportunity to read these Terms & Conditions and the specific quotation or booking confirmation applicable to their trip.

These Terms & Conditions should be read alongside the separate policies relevant to the services booked.