Refund, Returns & Cancellation Policy

Madhu Tourism Private Limited reviews refund requests according to the terms communicated for the booking, the services purchased, supplier conditions and applicable law.

Because travel services are date-specific, the return of a physical product generally does not apply. Refund eligibility for tours, hotels, transport, tickets and other travel arrangements is assessed under the relevant booking conditions.

Customers wishing to cancel a booking should contact Madhu Tourism by phone, WhatsApp or email as soon as possible.

Please share:

• Booking ID or confirmation reference
• Lead traveller's name
• Tour or service name and scheduled dates
• Number of travellers
• Reason for cancellation
• Payment reference, if required

Please obtain written confirmation from our team and retain it for your records. Sending a message alone does not confirm that the cancellation has been processed.

Cancellation charges depend on the cancellation timing, booking conditions and commitments already made to hotels, vehicle operators or other suppliers.

• Hotel deposits may be subject to the hotel's cancellation rules.
• Vehicle reservation or dispatch charges may apply under the agreed booking conditions.
• Permits, tickets and activities may be non-refundable if the issuing provider does not permit refunds.
• Supplier charges and administration fees may be applied only where consistent with the disclosed booking terms and applicable law.

Different travel services can have different cancellation rules.

• Hotels: Refunds depend on the hotel's cancellation deadline, room category and rate conditions.
• Vehicles: Charges may apply once transport has been reserved or dispatched.
• Permits and tickets: Government fees, permits, entry tickets and activity tickets follow the issuing authority's rules.
• Activities: The activity operator's cancellation, weather and safety rules may apply.
• Third-party suppliers: Refunds may require supplier approval and are subject to the applicable supplier conditions.

If a traveller fails to arrive at the agreed pickup point, hotel, departure location or activity venue on time, the booking may be treated as a no-show under the applicable conditions.

Refunds are not guaranteed for reserved services that cannot be used because a traveller does not attend or misses the scheduled departure. Applicable charges must be consistent with the booking terms and law.

Please contact our team promptly if you expect a delay.

Requests to change travel dates, passenger details, hotel category, vehicle or itinerary should be made before the affected service begins.

• All changes are subject to availability and supplier approval.
• Additional costs may apply if revised arrangements cost more.
• Supplier amendment fees may apply where permitted by the booking conditions.
• A change is confirmed only after written confirmation from Madhu Tourism.

If the requested change cannot be accommodated, the original booking terms and applicable cancellation conditions will be reviewed.

If Madhu Tourism or a supplier cannot provide a confirmed service, we will inform the customer as soon as reasonably practicable and discuss available options.

Depending on the circumstances, options may include an alternative service, revised itinerary, rescheduling or a refund for the affected service, subject to booking conditions and applicable law.

Where a refund is due, its amount will be determined by the affected service, payment received, supplier terms and applicable legal requirements.

Travel arrangements may be affected by heavy rainfall, landslides, road closures, border restrictions, government orders, natural events or other circumstances beyond reasonable control.

Where a disruption occurs, we will make reasonable efforts to communicate the available options. These may include a revised route, alternative transport, rescheduling or cancellation of the affected service.

Refund eligibility depends on the booking terms, recoverable supplier amounts and applicable law. Relevant non-recoverable costs will be explained when assessing a refund.

Each refund request is assessed individually. Factors may include:

• Total amount paid and services covered
• Cancellation terms disclosed and agreed to at booking
• Applicable supplier charges and non-refundable commitments
• Services already provided and costs already incurred
• Refunds or credits approved by relevant suppliers
• Applicable consumer protection and other legal requirements

Our team will communicate the eligible refund amount and any applicable deductions. Charges will not be deducted automatically unless consistent with the applicable booking terms and law.

Once refund eligibility and the payable amount have been confirmed, we will initiate the refund through the applicable payment channel.

Processing time can vary depending on the payment method, bank, card issuer, payment gateway and whether supplier approval or payment is required first.

Where possible, we will communicate the expected timeline when the refund is approved. Bank and payment-provider delays may be outside our control.

Where practical and supported by the payment provider, refunds will be made to the original payment source. Additional verification may be required in some cases.

Payment gateway or transaction charges will be handled according to the terms disclosed at payment, the payment provider's rules and applicable law. Such charges will not be deducted automatically unless the deduction is permitted and applicable.

If you believe you have made a duplicate payment or paid an incorrect amount, contact us with your booking reference, transaction date, amount and payment confirmation or transaction reference.

Once verified, any eligible duplicate or excess payment will be processed after necessary checks. Processing time may depend on the payment provider and bank.

If only part of a tour is cancelled, or a traveller chooses not to use a service included in a package, a partial refund is not automatic.

Any partial refund depends on the supplier's terms, the portion of the service affected, costs already incurred and applicable law. Services already delivered or non-refundable commitments may not qualify for a refund.

For a refund-status enquiry, please provide your Booking ID, lead traveller's name, cancellation confirmation date, amount paid and transaction reference.

For your security, do not send full card details, PINs, passwords or OTPs. Our team will review the available records and advise you of the status or any further information required.

Madhu Tourism may update this policy when its services, supplier conditions or legal requirements change. The applicable policy will be considered alongside the terms communicated at the time of booking and applicable law.

Please read this policy together with our Terms & Conditions and the specific quotation or booking confirmation issued for your trip.

For booking cancellations, refund requests or amendments, please contact our team using the details below.

Business: Madhu Tourism Private Limited
Phone / WhatsApp: +91 83187 61033
Email: booking@madhutourism.com
Website: www.madhutourism.com